Refund policy

We want you to be happy with what you ordered. If something is not right, here is exactly how it works.

YOU HAVE 7 DAYS

You have 7 days from the day your order arrives to ask for a return. After that we can no longer accept it.

CONDITION

The piece must come back unworn, unwashed and in the condition it reached you in, with all tags still attached and in its original packaging. Anything worn out, altered or washed, or with marks, stains or a strong smell of smoke or perfume, will be sent back to you.

HOW TO START A RETURN

Message us through the contact page with your order number and a photo of the item. We reply within one working day with the return address and instructions. Please do not send anything back before you hear from us, because parcels that arrive without an arranged return cannot be matched to your order.

WHO PAYS FOR RETURN SHIPPING

If you changed your mind about the size, the fit or the colour, you cover the cost of sending it back to us. If we sent the wrong item, or the item arrived faulty, we cover the cost and you pay nothing.

HOW REFUNDS ARE PAID

Our orders are paid in cash on delivery, so refunds are paid by bank transfer to an account in the name of the person who placed the order. Once your return reaches us and passes the condition checks above, we send the transfer within 5 working days and email you to confirm.

EXCHANGES

The quickest way to change size is to return the piece for a refund and place a new order for the size you want. Stock moves fast, and this way the size you need is not sold to someone else while your return is in transit.

FAULTY OR WRONG ITEMS

If your order arrives damaged, faulty, or is not what you ordered, contact us within 48 hours of delivery with photos. We arrange collection at our cost and either replace the item or refund you in full, including any delivery charge you paid.

REFUSING A DELIVERY

You can refuse a parcel at the door, but please message us first so we know it is coming back to us. Orders refused repeatedly without notice may need to be paid in advance next time.

WHAT WE CANNOT TAKE BACK

For hygiene reasons, underwear, socks and earrings cannot be returned once the packaging has been opened. Gift cards are not refundable.

QUESTIONS

Message us through the contact page on this site. We answer within one working day, Saturday to Thursday.